Glossary of Terms

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Glossary of Terms

DEI: Diversity, Equity and Inclusion

SDGs: Sustainable Development Goals

COP: Community of Practice

ESO: Entrepreneur Support Organisation. May also be known as an incubator, accelerator, investor, or other entity offering support services for entrepreneurs

MEL: Monitoring, Evaluation and Learning

Impact: The long term ‘change’ that results from immediate and short-term ‘outcomes’.  Whereas ‘outcomes’ are the results of your inputs, activities and outputs, ‘impact’ is longer-term change that occurs when your outcomes are realised.

Human-Centred Design: A design process (for a project, product, or service) that puts people at the centre; designing solutions by engaging the end user and keeping their wants and needs at the forefront throughout the design process and in the final solution or product 

CRM: Customer Relationship Management (can also be called Client Management System). This is a digital internal system for the effective tracking and management of your clients, program participants, partners, etc. It can be used for communications and/or MEL (data tracking for participants and graduates, for example)

Outputs: Sometimes called a ‘deliverable’, an output is a short-term milestone that is the result of a collection of activities 

Outcomes: The result of your activities and outputs

Theory of Change: A visual or narrative description of what you intend to do (inputs and activities), what this will achieve in the short-term (outputs), and the medium- and long-term results of this (outcomes) final intended impact. A Theory of Change should clearly show how this change, or ‘impact’, will occur (i.e. the inputs and activities lead to outputs, which result in intended outcomes, eventually achieving intended impact) 

Disaggregate: To ‘disaggregate’ data means to separate it into different parts. For example, you can separate your data of entrepreneurs into different genders